Refund Policy

Effective Date: July 26th, 2024

Thank you for choosing ecommerce group. This Refund Policy outlines our policies regarding refunds for subscriptions and purchases made through our platform.

Subscription Refunds

• Monthly Subscriptions: Payments for monthly subscriptions are non-refundable. You may cancel your subscription at any time, and the cancellation will become effective at the end of the current billing cycle.

• Annual Subscriptions: Payments for annual subscriptions may be eligible for a prorated refund if canceled within 30 days of initial purchase. After 30 days, payments for annual subscriptions are non-refundable.

Refund Process

To request a refund for an eligible subscription, please contact our customer support team at help@ecommercegroup.co. Refunds will be processed using the original payment method and may take up to 10 to appear in your account.

Product Purchases

• Digital Products: Once purchased, digital products (e.g., downloadable content, access codes) are non-refundable.

• Physical Products: Refunds for physical products purchased through ecommerce group are subject to our return and exchange policy, which may vary based on the product and vendor terms.

Exceptions

We may grant refunds or credits in exceptional circumstances, such as technical issues with our platform that prevent access to purchased services or products.

Contact Us

If you have any questions about our Refund Policy or wish to request a refund, please contact us at help@ecommercegroup.co. Our customer support team is available to assist you.